Refund & Cancellation Policy

Wondershelf does not offer refunds, and we do not accept returns or exchanges for change of mind. Collectibles are limited-run items whose value depends on sealed, original condition — please review your order carefully before paying.

• Unpaid orders: can be cancelled anytime from your account page. Unpaid orders also expire automatically after a short reservation window — no action needed from you.
• Paid orders: once payment is completed, the order is confirmed and cannot be cancelled or refunded.

Every order ships in protective packaging, but if your item arrives damaged or defective, or you received a different item than you ordered, we will send you a free replacement.

• Report it within 48 hours of delivery on WhatsApp or email wondershelf.in@gmail.com with your order number.
• Include photos of the item and packaging — an unboxing video, if you have one, makes claims instant to approve.
• If the same item is no longer in stock, we will contact you to work out a resolution.

If an amount is debited from your account but your order is not confirmed (for example, a failed or duplicate transaction), the payment gateway automatically reverses it to your original payment method within 5–7 business days. If it takes longer, contact us with the transaction reference and we will follow up with Razorpay.

For anything order-related, reach us via the Contact page with your order number — we respond quickly during support hours.